Last Updated:2026年4月13日
Company Name:随州市健棱亘贸易有限公司
Address:湖北省随州市高新区熊家社区一组127号
Authorized Director:张雪松
Social Credit Code:91421304MAK70HC962
Email:service@mail.ltopkni.com
Phone:+86 19821928660
Thank you for choosing our products. We are committed to providing high-quality products and services to users in Singapore. In order to protect your legal rights and clearly outline the return and exchange process, we have developed this return and exchange policy. Please read it carefully.
We operate products locally in Singapore, and all orders are processed according to local service standards. If you have any questions during the shopping process, you can always contact us via our official email or inquire about relevant matters during our customer service hours.
1. Return and Exchange Time Limit
You can apply for a return or exchange within 7 days from the date of receipt of your product (based on the actual date you signed for the item). Return and exchange requests beyond 7 days will not be accepted. Please plan your time accordingly.
2. Shipping Fees for Returns and Exchanges
3. Conditions for Return and Exchange Application
Once the order status changes to "Shipped," you may apply for an online exchange or return. The order status will be automatically updated within 24 hours after you have successfully received the item, so you can initiate your return or exchange request in a timely manner.
The item being returned or exchanged must remain in its original condition, with no damage, stains, or signs of use. All accessories and packaging must be intact and not affect resale. Otherwise, we have the right to refuse your return or exchange request.
4. Refund Process
If your return request is approved, we will process the refund once we receive and inspect the returned product. The refund will be issued within 7-15 working days after we receive the returned item, and it will be refunded to your original payment account. Please be patient, as the exact time it takes to reach your account depends on your payment platform's processing rules.
5. Inquiry and Communication
If you have any questions during the return or exchange process, need assistance with initiating a request, or want to inquire about your order, you can contact us via the following methods:
We will respond to your inquiries promptly during working hours and will do our best to resolve any return or exchange issues.
6. Additional Notes
Return and exchange address:
