Sincerity as the Foundation, Quality as the Core, Attentiveness as the Priority

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Last Updated:2026年4月13日

Company Name:随州市健棱亘贸易有限公司

Address:湖北省随州市高新区熊家社区一组127号

Authorized Director:张雪松

Social Credit Code:91421304MAK70HC962

Email:service@mail.ltopkni.com

Phone:+86 19821928660

Compliance Statement: This Privacy Policy is strictly in accordance with the Singapore Personal Data Protection Act (PDPA 2012, including amendments in 2020), aiming to regulate our handling of personal data during operations in Singapore, fully protecting your personal privacy and data rights, and clearly defining the rights and obligations of both parties. Thank you for your understanding and cooperation.

1. Data Controller and Business Overview

We are a service provider operating products locally in Singapore. As the data controller of your personal data, we strictly adhere to the Singapore Personal Data Protection Act (PDPA) and related regulatory requirements, and we fulfill our obligations regarding data collection, storage, use, and protection. All user personal data is processed in compliance within Singapore, ensuring the security of your data.

2. Personal Data We Collect and Purpose of Collection

We follow the "minimum necessary" principle and only collect personal data necessary for providing core services such as product purchases, order processing, delivery, customer support, and more. We do not collect irrelevant information. The specific data we collect includes:

  • Identity and Contact Information: Including your name, delivery address, phone number, etc., for order processing, delivery confirmation, and notifications to ensure you receive your purchased product.
  • Payment Information: We collect only the necessary payment details required to complete transactions (such as payment account masked information) for payment verification and transaction confirmation. We do not store complete sensitive payment information.
  • Order Information: Including your order history, product information, packing, and delivery status for providing order inquiries, follow-ups on packing and delivery, and after-sales support.
  • Inquiry and Feedback Information: Including the inquiries and feedback you send via our official email, used for responding to your queries, addressing your concerns, and optimizing our products and services.

    • We do not collect sensitive personal data such as religious beliefs or health conditions unless explicitly authorized by you.

    3. Principles of Data Collection and Use

  • Clear Consent Principle: All personal data collection requires your active consent. You can choose whether or not to provide non-essential data. Refusing to provide non-essential data will not affect your ability to purchase products or enjoy basic services. We will not coerce you into providing unrelated data.
  • Purpose Limitation Principle: The personal data collected will only be used for the purposes outlined in this policy—such as order processing, packing, delivery, customer support, and service optimization. We will not use the data for commercial promotion, third-party sharing, or other purposes without obtaining your explicit consent.
  • Retention Period Principle: Personal data will only be retained for the shortest duration necessary to fulfill the collection purposes, i.e., after order completion (including packing and delivery) and the expiration of the after-sales service period, or as required by Singaporean laws. Once the retention period expires, we will securely destroy or anonymize your data to ensure it is no longer identifiable.

    • 4. Data Sharing and Disclosure

    We are committed to strictly protecting your personal data and will not share or disclose your information to third parties unless legally required. Data will only be disclosed in the following legitimate scenarios, with strict restrictions on data usage:

  • Necessary for Fulfillment: To complete order packing and delivery, we will provide necessary delivery information, such as your shipping address and phone number, to local logistics providers in Singapore. These third parties are required to comply with equivalent data protection standards and will use the data only for delivery services.
  • Service Delegation: We may disclose necessary data to third-party service providers (such as payment processors) for tasks like payment verification. We will enter into data processing agreements with these third parties, clearly defining their data protection responsibilities.
  • Legal Requirements: Data may be disclosed in response to legal requirements from Singapore's judicial authorities, the Personal Data Protection Commission (PDPC), or other regulatory bodies, or to protect our legitimate rights, safeguard the life and property of others, as required by law.

    • 5. Data Security Measures

    We adopt comprehensive technical and managerial measures to ensure the security of your personal data throughout its collection, storage, transmission, and usage processes. These measures reduce the risk of data leakage, loss, modification, and unauthorized access:

  • Technical Protection: Data transmission is encrypted using the TLS protocol, and stored data is encrypted and anonymized to prevent theft or tampering. We also deploy real-time security monitoring systems and conduct regular security vulnerability scans and repairs to safeguard data security.
  • Access Control: We implement strict internal access controls, granting only authorized personnel access to user data necessary for their work. We maintain complete access logs and conduct regular security audits to prevent unauthorized internal access.
  • Management Standards: We have a comprehensive data security management system in place and regularly train staff on data security and PDPA-related matters. We also have a data backup and disaster recovery plan, backing up critical data daily to ensure quick recovery in case of unexpected loss.
  • Emergency Response: We have developed a data breach emergency plan. In the event of a security incident (such as data leaks or unauthorized access), we will initiate the emergency response, isolate risks, investigate the cause, mitigate losses, and promptly notify affected users, cooperating with relevant Singapore regulatory bodies for investigation and handling.

    • 6. Your Personal Data Rights

    Under the Singapore Personal Data Protection Act, you have the following core rights regarding your personal data, which you can exercise at any time by contacting us using the methods outlined in this policy:

  • Right to Access: You can request access to the personal data we hold about you and inquire about how your data is processed and used.
  • Right to Correct: If you find that any of your personal data is inaccurate or incomplete, you can request corrections.
  • Right to Delete: You may request the deletion of your personal data, provided it does not conflict with legal obligations to retain data (e.g., order fulfillment or statutory retention periods).
  • Right to Withdraw Consent: You can withdraw your consent to the collection and use of your personal data at any time. After withdrawal, we will cease the collection and use of your data, although this will not affect data processing activities that were completed based on your consent prior to withdrawal.
  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, so you can use it for other legitimate purposes.

    • 7. Contact Us (Data-Related Inquiries and Complaints)

    If you have any questions regarding our Privacy Policy, wish to exercise your data rights, or wish to file a data security-related complaint, please contact us through the following official channels:

    Official Email: service@mail.ltopkni.com

    Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00）

    We will promptly respond to your inquiries and concerns during working hours, verify the relevant circumstances, and provide feedback within a reasonable timeframe. Inquiries sent outside of working hours will be processed during the next business day.

    8. Additional Notes

  • Order-Related Timelines: After order confirmation, the typical packing cycle is about 3 working days (excluding weekends and public holidays). Once packing is complete, the estimated delivery time is approximately 7 working days. Throughout the entire order process, we ensure the security of your personal data and information.
  • Policy Updates: We may update this Privacy Policy based on changes to the Singapore Personal Data Protection Act or other laws and regulations, or business adjustments. Any updates will be announced through official channels, with the effective date stated in the announcement. Major changes will be communicated to you via email.
  • Scope of Application: This Privacy Policy applies only to users in Singapore and data processing activities related to products we operate in Singapore. The final interpretation of this policy rests with us.
  • Disclaimer: While we have made every reasonable effort to implement appropriate security measures, we are not liable for data security risks caused by force majeure, malicious third-party attacks, or improper actions by users.

    • We handle your personal data with integrity, compliance, and responsibility, ensuring that your privacy rights are fully protected under the Singapore Personal Data Protection Act. You can shop with peace of mind and enjoy our services confidently in Singapore.