Sincerity as the Foundation, Quality as the Core, Attentiveness as the Priority

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Last Updated:2026年4月13日

Company Name:随州市健棱亘贸易有限公司

Address:湖北省随州市高新区熊家社区一组127号

Authorized Director:张雪松

Social Credit Code:91421304MAK70HC962

Email:service@mail.ltopkni.com

Phone:+86 19821928660

First and foremost, we sincerely thank every one of you who has supported us. We are a team based in Singapore, dedicated to providing high-quality products and attentive services, accompanying you through every pleasant journey with our products. To ensure smoother communication, ordering, and after-sales experiences, we will clarify some of the most commonly asked service information, ensuring transparency and that every trust is met with a response.

About Our Operations and Service Scope

We operate products entirely within Singapore, with a deep understanding of the local market needs. We strictly adhere to local service standards, striving to provide every user with a more tailored, efficient, and convenient experience. Whether it is product consultation, order inquiries, or after-sales feedback, we are committed to addressing every query with the most sincere attitude.

How to Contact Us?

If you have any questions or suggestions during your use of our products, or need assistance with order-related matters, please feel free to contact us via our official email: service@mail.ltopkni.com.

We regularly check our email to ensure that every message receives a timely reply, and we will not disappoint the trust and expectations you have in us.

Customer Service Hours

In order to provide you with more precise services, our customer service hours are fixed from Monday to Friday, 9 AM to 6 PM (UTC+8:00).

UTC+8:00 is the local time zone of Singapore, which is the same as Beijing time, so there's no need to convert the time. During these working hours, we will respond to your inquiries promptly. If you send an email or inquiry outside of working hours, we will prioritize handling it during the next available working time. We appreciate your understanding and patience.

Order Logistics and Delivery Information

Regarding the most concerning matter for everyone—the order processing and delivery time—here are the details:

  • Packing and Processing Time: Once an order is confirmed, we will arrange packing as quickly as possible. The regular packing time is approximately 3 working days (excluding weekends and public holidays). We will strictly ensure that each product is in perfect condition before shipping.
  • Delivery Time: After packing is completed, the products will be shipped according to the logistics process. The expected delivery time is approximately 7 working days. The actual delivery time may be slightly delayed due to factors beyond our control, such as logistics road conditions. If there are any issues, we will communicate with you in a timely manner.

    • Every order is treated with care, and every inquiry is responded to attentively. During our time operating in Singapore, we always put the needs of our users at the core of what we do, continually optimizing our services and enhancing your experience.

    Once again, thank you for your continued support and companionship. We look forward to unlocking a better product experience with you. If you have any further questions, feel free to contact us through our official email. We are always here for you!