Last Updated:2026年4月13日
Company Name:随州市健棱亘贸易有限公司
Address:湖北省随州市高新区熊家社区一组127号
Authorized Director:张雪松
Social Credit Code:91421304MAK70HC962
Email:service@mail.ltopkni.com
Phone:+86 19821928660
These Terms and Conditions (hereinafter referred to as "Terms") are entered into by us (the operator of products locally in Singapore, hereinafter referred to as "we") and all users (hereinafter referred to as "you") who purchase products and receive services through our channels. These Terms are formulated in accordance with Singapore's relevant commercial regulations to clarify the rights and obligations of both parties during product sales, order fulfillment, delivery, customer support, and related services. They aim to ensure fair and orderly transactions and safeguard the legal rights of both parties. By submitting an order, completing a purchase, or accepting services, you are deemed to have fully read, understood, and voluntarily accepted the contents of these Terms. If you do not agree with these Terms, please refrain from proceeding with the relevant actions.
1. Scope of Application
These Terms apply to all product sales, order verification, order fulfillment, delivery, customer support, and related services operated by us within Singapore, covering all transactions made through our official channels.We operate all products locally within Singapore, and all services comply with Singapore's commercial norms. In case of any conflict between these Terms and Singapore's laws and regulations, the latter will prevail.2. Our Services and Commitments
Core Services: We provide product sales, order verification, packing, logistics delivery, and after-sales consultation services within Singapore, ensuring that products meet agreed standards and service processes are standardized.Order Fulfillment Timeliness: Once your order is confirmed and payment is completed, we will fulfill your order within approximately 3 working days (excluding weekends and Singapore public holidays). During fulfillment, we will strictly inspect product quality and verify order details to ensure that the product is intact and the information is correct before starting delivery.Delivery Timeliness Commitment: After order fulfillment, we will arrange for local logistics delivery within Singapore. Once fulfillment is complete, delivery is expected to reach the designated shipping address within approximately 7 working days. Actual delivery times may be delayed due to logistics road conditions, holidays, or remote delivery addresses. In case of delay, we will notify you promptly via our official email, explaining the reason for the delay and providing an estimated delivery time.Customer Support Commitment: We provide exclusive customer consultation services. Our customer service hours are Monday to Friday, from 9 AM to 6 PM (UTC+8:00), which aligns with Singapore's local time. During working hours, your inquiries and requests will be responded to promptly, and we will make every effort to resolve any issues related to orders, fulfillment, and delivery. Inquiries sent outside working hours will be prioritized during the next working day.3. Rights and Obligations of Both Parties
(A) Your Rights and Obligations
Rights: You have the right to request that we deliver the purchased product on time and in accordance with the quality standards outlined in these Terms. You also have the right to inquire about order fulfillment and delivery progress. Additionally, you have the right to consult and provide feedback on any issues that arise during the service process, and we are obliged to handle your requests appropriately. You also have the right to safeguard your legal consumer rights in accordance with relevant agreements.Obligations: You are obligated to provide true, accurate, and complete personal information (including name, delivery address, phone number, etc.). If any order fulfillment or delivery issues arise due to incorrect or incomplete information provided by you, you will bear the responsibility for the resulting loss. You are also obligated to make timely payment for orders. If an order cannot be completed due to payment failure or insufficient funds, you will bear the consequences. You must comply with these Terms and Singapore's laws and regulations and refrain from using our services for illegal, malicious, or harmful activities that may damage our legitimate rights.(B) Our Rights and Obligations
Rights: We have the right to verify the personal information you provide. If we find the information to be false or in violation of regulations, we have the right to refuse service or terminate the order. We also have the right to suspend or terminate services and pursue related liabilities if you violate these Terms or damage our legitimate rights. Furthermore, we have the right to adjust these Terms and related service rules based on business development or changes in laws and regulations. Any changes will be published through official channels.Obligations: We are obligated to fulfill our commitments related to order fulfillment, delivery, and customer support services as outlined in these Terms. We are responsible for ensuring product quality, and if issues arise due to our fault (such as product damage, order fulfillment errors, or delivery delays), we will assume the corresponding responsibility. We are also obligated to keep your personal information safe, and we will not disclose or misuse it. Additionally, we will respond promptly to your inquiries and requests via our official email, ensuring transparency and efficiency in service.4. Order-Related Agreements
Order Activation: Once you submit an order and complete payment, the order will be officially activated, and we will begin the fulfillment process. If the order cannot be fulfilled due to our reasons (such as insufficient stock or incorrect order details), we will notify you promptly via our official email and arrange for a full refund.Order Inquiry: If you wish to inquire about order fulfillment or delivery progress, you can contact us via our official email. We will verify and respond with the relevant information during customer service hours.Order Changes and Cancellations: After order activation, if you need to modify order details (such as delivery address or contact information) or cancel the order, you must request this through our official email before the fulfillment process is completed. We will do our best to accommodate your request. If the fulfillment process is already complete, the order cannot be modified or canceled, and any resulting losses will be borne by you.5. Consultation and Complaints Channels
If you have any questions, suggestions, or complaints during the product purchase or service process, you can contact us via our official email. We will handle your inquiries promptly:
Official Email: service@mail.ltopkni.com
We will accept your email during customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00) and verify your inquiry or complaint. We will provide feedback on the resolution within a reasonable period. Inquiries sent outside of working hours will be prioritized during the next working day.
6. Disclaimer
Force Majeure: We are not responsible for any delays in fulfilling or delivering orders, or any product damage caused by force majeure events (including but not limited to natural disasters, government restrictions, logistics system failures, pandemics, etc.). However, we will make efforts to take remedial actions and promptly notify you of the situation.Liability for Personal Causes: Any losses caused by your own actions (such as incorrect personal information, refusal to sign for delivery, failure to properly protect products, etc.) will be borne by you, and we will not be liable.Third-Party Fault: If there are issues like delivery exceptions or product damage caused by third parties (e.g., logistics providers), we will assist you in defending your rights against the third party, but we do not bear direct compensation responsibility.7. Terms Updates and Interpretation
We may update these Terms based on changes in Singapore's laws and regulations or business development needs. Updates will be published through official channels, and once the update is effective, it will automatically apply to all subsequent transactions and services. Significant changes will be communicated to you in advance via email.The final interpretation of these Terms rests with us. If you have any objections to these Terms, you may negotiate with us via our official email. If negotiations fail, the issue will be handled in accordance with Singapore's relevant laws and regulations.Thank you for your understanding and trust. We will always adhere to the principle of integrity in our business practices and continue to provide high-quality, convenient products and services to you in Singapore while safeguarding your legal rights.
