Sincerity as the Foundation, Quality as the Core, Attentiveness as the Priority

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Last Updated:2026年4月13日

Company Name:随州市健棱亘贸易有限公司

Address:湖北省随州市高新区熊家社区一组127号

Authorized Director:张雪松

Social Credit Code:91421304MAK70HC962

Email:service@mail.ltopkni.com

Phone:+86 19821928660

Thank you for your support and trust! To help you better understand our services and efficiently resolve any questions during your shopping experience, we have organized the following key information for your reference.

1. Operating Region

We operate our products entirely in Singapore, are familiar with the local market demands, and are dedicated to providing high-quality and convenient products and services to users in Singapore, ensuring your shopping experience is smooth and satisfactory.

2. Contact Method

If you have any questions, suggestions, or need assistance (such as order inquiries, issue feedback, etc.), you can contact us through the following official email:

Official email: service@mail.ltopkni.com

We regularly check emails to ensure that every inquiry is responded to in a timely and appropriate manner.

3. Customer Service Hours

To provide you with efficient responses, our customer service hours are as follows:

Customer service hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

This time zone is the same as Singapore's local time, so you do not need to convert the time. Inquiries made during working hours will receive quick feedback. Emails sent outside of working hours will be prioritized and handled during the next available working hours.

4. Order Packing and Delivery Timelines

  • Packing time: After your payment is confirmed, we will arrange packing as soon as possible. The regular packing time is approximately 3 working days (excluding weekends and public holidays). We will strictly control the packing process to ensure that the products are accurate and in perfect condition.
  • Delivery time: Once packing is complete, the delivery process will begin immediately. After the order is completed (packing finished), the estimated delivery time is about 7 working days. The actual delivery time may be slightly delayed due to local logistics conditions, holidays, and other factors. If there are any issues, we will promptly communicate with you.

    • These are the core service details. If you have any other questions not mentioned here, feel free to contact us through our official email. We are committed to serving you!