Sincerity as the Foundation, Quality as the Core, Attentiveness as the Priority

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Last Updated:2026年4月13日

Company Name:随州市健棱亘贸易有限公司

Address:湖北省随州市高新区熊家社区一组127号

Authorized Director:张雪松

Social Credit Code:91421304MAK70HC962

Email:service@mail.ltopkni.com

Phone:+86 19821928660

Dear Customer,

Thank you so much for choosing our products! We operate locally in Singapore and are committed to providing you with efficient and convenient shipping and delivery services, ensuring you receive your desired items quickly. Below is a detailed explanation of our shipping and delivery process. Please review it, and if you have any questions, feel free to contact us for assistance.

1. Packing and Delivery Timelines

  • Packing Time: Once your payment is confirmed, we will arrange packing as soon as possible. The regular packing time is approximately 3 working days (excluding weekends and public holidays). We will strictly control the packing process to ensure that the product is in perfect condition and accurate before initiating the delivery.
  • Delivery Time: Once packing is complete, the delivery process will begin immediately. After the order is packed (and the packing process is finished), the expected delivery time is about 7 working days. The actual delivery time may be slightly delayed due to local logistics conditions or holidays in Singapore, or other uncontrollable factors. If there are any delays, we will promptly inform you.

    • 2. Shipping Fees

    We offer free shipping to all customers. You will not need to pay any additional shipping fees, only the product price itself, making your shopping experience even more cost-effective.

    3. Taxes and Customs Duties

  • Taxes: The product price you pay includes the relevant taxes, so there is no need to pay additional taxes. The price shown at checkout is the total amount you will need to pay (excluding customs duties, which are detailed separately).
  • Customs Duties: Customs duties will be charged according to the relevant policies in Singapore. All customs duties must be borne by you. If any customs duties are incurred, the logistics provider will notify you in a timely manner, and we kindly ask you to cooperate with the payment process to ensure a smooth delivery of your products.

    • 4. Inquiries and Exceptional Handling

    If you have any questions during the packing and delivery process (such as tracking logistics progress, inquiring about delivery times, or addressing delivery issues), you can contact us through the following methods:

  • Official email: service@mail.ltopkni.com
  • Customer service hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

    • We will respond to your inquiries promptly during working hours and do our best to resolve any issues you may have regarding the shipping and delivery process, ensuring a smooth and worry-free shopping experience.

    Once again, thank you for your support and understanding. We will continue to optimize our shipping and delivery services to provide you with a higher-quality shopping experience!